Customer Connect

Customer ConnectIs this you?: You’re losing members and you’re not sure why. You know your customers want more, but you’re not sure what that is. Maybe it’s because you aren’t getting enough responses from your surveys? Maybe you don’t have the time or resources to monitor your membership? Maybe it’s time to get some outside help.

Strathmore Solution: Customer Connect will gain insight into your customer satisfaction and feedback by creating unique engagement opportunities. We provide multiple response channels and promotions to achieve better response, and we can identify potential issues and desires with existing members.

MORE Advantages: Customer Connect is all about creating member feedback, measuring loyalty and monitoring your brand image. Instead of gathering responses from traditional surveys, Strathmore will implement engagement programs where data can be collected along the way.

Strathmore Customer Connect Expertise

  • Strategy development for engagement
  • Data collection program development
  • Create, implement and market proprietary promotions
  • Measure and monitor survey responses
  • Analyze responses for reporting and member benefit refinement